After you submit your payment, Plastiq will process the charge to your specified payment method. If we encounter a block during this processing step, we will notify you that an error occurred and the payment failed to process.
Most failed payments will present an error message with a code that can be provided to our support team so they can clarify the reason for the payment failure. More often than not, a payment failure is the result of a block or limit implemented by your card issuer. That means it can usually be resolved by reaching out to the issuer to have the block lifted or limit adjusted.
What do I do if my payment failed?
- Note the error code indicated in the failed payment message.
- Contact your card issuer and inquire about this failed payment. On occasion, they can resolve the block with your consent so you can retry your payment.
- If you're still unable to submit your payment after consulting with your card issuer, please contact our support team (via live chat or email) and provide the relevant Payment ID and error code.