Plastiq is committed to the highest standard of security when it comes to protecting your account. In the interest of upholding that commitment, we have included Two-Step Authentication (2-SA) as a required step when creating a new account. We've answered some questions regarding this security improvement below.
Q: Why is 2-SA required for my account? Can I skip this step?
A: We will require everyone to set up 2-SA when creating a Plastiq account. To log in to your account in the future, you will need to successfully pass a 2-SA check. This requirement ensures a much higher standard of account security and it cannot be skipped.
Q: How do I set up 2-SA for my account?
A: When you create your Plastiq account, we will prompt you to provide a phone number so Plastiq can establish a viable and secure contact for completing your 2-SA verification. This phone number is a critical piece of information for verifying your identity as the account owner so we highly recommend you use a phone number (eg. cell or landline) that you can easily access. You can learn more about setting up your 2-SA here.
Q: How do I use it?
A: When you log in to your account, we will automatically send a verification code to the phone number you provided us during the account's setup. You have the option of receiving this code via text message or an automated phone call. Please note you must select the "phone call" option if the phone you provide a landline number.
Enter this verification code in the specified field. Once you've completed this 2-SA check, you will be able to access your Plastiq account.
Q: What happens if my phone number changes?
A: You will not receive the required verification code if the phone number you provided us during setup is no longer active or viable. In this case, you would need to reach out to our support team at email@example.com or chat with a representative via our website. Our team will assist you in resolving this issue.
Q: What if I'm using an international phone number?
A: International phone numbers are not currently supported.